When to use it
Turn to the ombudsman when your matter has not been resolved through customer service. First reach customer service for a faster resolution.
The partner institution's channel
Each credit operation is granted by a partner financial institution, whose customer service and ombudsman channels are provided in the proposal and the contract of the operation.
Reach the CifraCred ombudsman
To file a matter directly with CifraCred, write to contato@cifracred.com.br.